Tech Reluctance: Fostering Empathy for Canadians Facing Challenges with Digital Systems
Sebastian Hernandez, Helena Wang, Badr Omrane, Vera Roberts, David Pereyra January 2025 Available as: PDF Designing inclusive and user-friendly digital payment systems is crucial to eliminate barriers faced by users. This research focuses on fostering empathy for and identifying the needs of users who exhibit behaviours that indicate they encounter accessibility or usability barriers in…